Refund Eligibility Requirements

At Advance Neuron, we understand that business analysis education is a significant investment. Our refund policy reflects our commitment to customer satisfaction while maintaining program quality standards.

Standard Eligibility Criteria

• Refund requests must be submitted within 14 days of course enrollment
• Less than 25% of course materials accessed or downloaded
• No completion certificates issued for the specific program
• Valid reason provided for withdrawal from the program
• Account holder must be the original purchaser or authorized representative

We evaluate each request individually, considering personal circumstances and genuine hardship situations. Medical emergencies, job loss, or family crises may qualify for extended consideration periods.

Payment Method Specific Procedures

Refund processing varies depending on your original payment method. We work with multiple payment processors to ensure efficient handling of approved refunds.

Credit Card Refunds

• Processed through original card used for payment
• Typically appears within 5-7 business days after approval
• May take up to 10 business days depending on bank processing times
• Partial refunds calculated based on unused course content

Bank Transfer Refunds

• Require verified bank account information from original transaction
• Processing time extends to 10-14 business days
• International transfers may incur currency conversion fees
• Documentation required for accounts outside Thailand

Partial Refund Scenarios

Some situations qualify for partial rather than full refunds. These scenarios recognize that you've received partial value from our educational content while still providing reasonable compensation for your situation.

Partial Refund Conditions

• Course completion between 25-50% may qualify for 70% refund
• Downloadable resources accessed reduce refund by 15% per major module
• Live session attendance recorded affects refund calculation
• Certification attempts count toward program utilization assessment
• Extended enrollment periods beyond 30 days modify refund percentages

We calculate partial refunds fairly, considering the actual educational value you've received. Our goal is finding reasonable solutions that respect both your investment and our program costs.

Non-Refundable Situations

Certain circumstances fall outside our standard refund policy. These exceptions protect program integrity and ensure fair treatment for all participants.

Policy Exceptions

• Course completion exceeding 75% of total content
• Certificate issuance for any program component
• Requests submitted more than 60 days post-enrollment
• Violation of terms of service or academic dishonesty
• Resale or sharing of course materials with unauthorized parties

However, we understand that exceptional circumstances arise. Even in non-refundable situations, we may offer course credits, program transfers, or alternative solutions that provide value for your investment.

Special Circumstances

Life happens, and we recognize that unexpected situations can impact your ability to complete educational programs. Our special circumstances policy provides additional flexibility for genuine hardship cases.

Hardship Considerations

• Medical emergencies affecting student or immediate family
• Sudden unemployment or significant income reduction
• Military deployment or mandatory relocation
• Natural disasters or force majeure events
• Technical issues preventing course access for extended periods

Documentation requirements vary by situation. We approach each case with empathy while maintaining fair standards for all students. Extended payment plans or program deferrals may serve as alternatives to immediate refunds.